Delivery Time

Most in-stock orders ship within 3 days, Monday to Friday. Orders placed on holidays or weekends will begin processing the next business day. Orders ship from our warehouse in St-Jean-sur-Richelieu, Québec. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.

Shipping services available for Canadian provinces and territories.

Transit	Under 80$	Over 80$
Standard 4 - 8 days	8.50$	Free
Express 1 - 4 days	20$	12$

Transit times are approximate.

Free shipping threshold is based on the price before tax is added.

Express shipping not available to post office boxes.

What You Can Exchange or Return

Message Factory unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.

If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with.

Please note the following limitations:

Item must be returned within 30 days from date of purchase.
You must obtain a return authorization from our customer service department before sending item back. Please call 1(450)515-7770
Items that have been laundered or altered in any way cannot be accepted for exchange or return.
Items purchased from the Message Factory Online Store cannot be exchanged or returned at Message Factory's retailers.


How to Exchange

If you would like to exchange merchandise purchased from the Message Factory Online Store for a different size or color please follow these instructions. Items purchased online cannot be returned at Message Factory's retailers.

1. Place the items you wish to return in a box
2. You must include a copy of the invoice
3. Please provide a brief reason for your dissatisfaction
4. Send to the following address:

Message Factory
228a Richelieu
St-Jean-sur-Richelieu, Qc, Canada
J3B 6X8

You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return.

How to Return

If you would like to return merchandise purchased from the Message Factory Online Store please follow these instructions. Items purchased online cannot be returned at Message Factory's retailers.

1. Place the items you wish to return in a box
2. You must include a copy of the invoice
3. Please provide a brief reason for your dissatisfaction
4. Send to the following address:

Message Factory
228a Richelieu
St-Jean-sur-Richelieu, Qc, Canada
J3B 6X8

You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return.

Terms and Conditions

1. Buyer consents to online store terms and conditions
Selling takes place exclusively subject to the following conditions. Variations, particularly oral subsidiary agreements, are only valid if we have given written confirmation of them.

2. Jurisdiction
Any transaction between the Buyer and the Seller are governed by the laws of the province of Quebec. The Seller also reserves the right to sue the Buyer or its Guarantor, if applicable, in the province of its domicile.

3. Canadian Orders
Most in-stock orders ship within 48-hours, Monday to Friday. Orders placed on holidays or weekends will begin processing the next business day.

Orders shipping to addresses in Canada leave from our warehouse in St-Jean-sur-Richelieu. Standard ground shipments usually arrive within 6 business days from when they leave the warehouse.

If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks. Please note that when your order is processed, you will receive an order confirmation verifying receipt of your order only. If items in your order are not available, we will notify you after reception of the order confirmation.

Please note we cannot ship to P.O. Boxes.

4. Free standard shipping on orders over $80
All Canadian consumer orders of $80 or more are eligible for free FedEx Ground shipping. Consumer orders under $80 ship at flat-rate of $8.50.

Free shipping includes North-West Territories, Yukon and Nunavut on orders of $80 or more.

Free shipping is based on the price before tax is added (if applicable).

5. Express shipping
We offer Express Shipping for only $12 on consumer orders of $80 or more. Express orders under $80 ship at a flat-rate of $20.

6. Online Pricing
All prices quoted are in Canadian dollars and do not include any applicable taxes.

7. Payment Options
We accept Visa and Master Card.

8. Sales tax
Sales tax for products ordered on this online store is based on the applicable combined federal and provincial sales tax rate. For merchandise shipped within the province of Quebec, add 6% GST and 7.5% QST. For merchandise shipped in the province of Ontario, add 6% GST and 8% PST. For British Columbia, Manitoba, and Saskatchewan, add 6% GST and 7% provincial sales tax. All other provinces, add 6% GST or 14% HST, as applicable.

9. What you can exchange or return
Message Factory unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. If you are unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color.

Items that have been laundered or altered in any way cannot be accepted for exchange or return. Return or exchange must be done within 30 days of purchase.

Items purchased from the Message Factory Online Store cannot be exchanged or returned at any Message Factory's retailers.

10. How to Exchange
If you would like to exchange merchandise purchased from the Message Factory Online Store for a different size or color please follow these instructions. Items purchased online cannot be returned at Message Factory's retailers.

1. Place the items you wish to return in a box
2. You must include a copy of the invoice
3. Please provide a brief reason for your dissatisfaction
4. Send to the following address:

Message Factory
228a Richelieu
St-Jean-sur-Richelieu, Qc, Canada
J3B 6X8

You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return.

11. How to Return
If you would like to return merchandise purchased from the Message Factory Online Store please follow these instructions. Items purchased online cannot be returned at Message Factory's retailers.

1. Place the items you wish to return in a box
2. You must include a copy of the invoice
3. Please provide a brief reason for your dissatisfaction
4. Send to the following address:

Message Factory
228a Richelieu
St-Jean-sur-Richelieu, Qc, Canada
J3B 6X8

You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return.

12. Changes in pricing and items available
Online store prices and items available are subject to change without notice. We endeavor to display to you only those items which are currently available to order. However, some items, size and/or colors can be out of stock at the time you order. Please note that new items are added frequently.

13. We will not share (or sell) our data with anyone. Period.
All data collected from the Message Factory website and Message Factory online store is used for internal purposes only.

We love our customers. We realize that you have other options, and we appreciate that you have chosen Message Factory products.